Designation-Tech Sales Executive
worldwide Online Technical Support. It’s a cutting edge on-site and off-site computer technology support company based in USA and India but has its wings spread all over the globe.We have a well groomed team oiz technical geeks on its roaster ever ready to serve our customer online 24 x7/365 tech support -For all issues related to PCs, Printer, So-Ftware, Antivirus, and Hardware too. Service Deliver of USA & UK).
*Roles & Responsibilities:*
1. Must be experienced with International Clients (US, Canada and UK) tech sales.
2. Technical Sales and Delivery .Technical Service and Support -For Major brands like APPLE, DELL, IBM, LENOVO, ACER & HP etc.
3. Troubleshoot and resolve tech issues related to Computers, Routers, Printers and Fixation , Virus & Malware Intrusion Etc
4.Must be experienced with tech sales through remote support on below product (Mac Pop-up, Windows Pop-up, Anti Virus, Printer, Router, PC , Email Support, Quickbooks).
5.Providing telephone and remote diagnostic technical support related to installation, operation, con-ﬁguration, customization, per-Formance, and usage & assigned products.
6.Diagnosis & resolving the hardware problems and troubleshooting.
7.Veri-Fy warranty entitlement and determine appropriate action.
8.Apply diagnostic techniques to identity problems, investigate causes and recommend solutions with selling tech services. Document problems in the support solution database( CRM) & or diagnostics and solution implementation.
10.Provides basic remote deployment, maintenance and consulting service
11. Aggressive to convert sales & achieve targets. 12, Being dedicated to handle inbound/outbound calls From customers.
*Shifts*: US Shitt SKILLS REQUIRED
1. Grand technical knowledge, C-rood convincing and sales skills and over all need to have a very good attitude.
2.Respond to customer inquiries via calls & live chat and Sell Subscription Plans & web based operations centre
3.Candidates with EXCELLENT ENGLISH COMMUNICATION SKILLS are required.
Key Activities: – Provide technical support to international customers through phone & chat ‘ Providing technical support and sale service subscription related to any of the product lines like computers, laptops, Operating System (Windows, iOs, Android), browser, email, chat, anti-virus, ‘PIYGWGll, router, printer, scanner, computer hardware.
(A) Number of candidates : 10 (male) out of which 2nos candidates must be call closure. Interested female candidates may also apply.
(B) Every agent must pass minimum 3-5 calls as console per day to call closure.
(C) Salary : 18,000/- + incentive per month for call closure with a minimum target of $700-$1000 per month whereas 12,000/- + incentive for other agents with a minimum target of $400-$600 per month.