As a Front Office Manager, you will play a pivotal role in ensuring the smooth and efficient operation of the front office and guest services in our establishment. You will lead a team of front desk staff, oversee guest check-in and check-out processes, and maintain high standards of customer service to enhance the guest experience. This role requires strong leadership, interpersonal skills, and a customer-centric approach.
Front Desk Operations: Supervise and manage all front desk operations, including guest check-in and check-out, reservations, and room assignments.
Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional customer service. Set performance standards and conduct regular performance evaluations.
Guest Services: Ensure that guest inquiries, requests, and concerns are addressed promptly and professionally. Resolve guest issues to their satisfaction.
Reservations: Oversee reservation management, including room availability, rates, and booking confirmations.
Billing and Payments: Manage billing and payment processes, including the handling of cash and credit card transactions.
Shift Scheduling: Create and manage front desk staff schedules to ensure adequate coverage during peak hours and special events.
Quality Assurance: Monitor and maintain the quality and cleanliness of the front office area. Address any maintenance or cleanliness issues promptly.
Safety and Security: Ensure that safety and security protocols are followed, including proper handling of guest information and adherence to fire and emergency procedures.
Reporting: Prepare and submit regular reports on front office performance, including occupancy rates, guest satisfaction, and revenue data.
Training and Development: Provide ongoing training and development opportunities for front office staff to improve their skills and knowledge.
Budget Management: Assist in budget planning and management of front office expenses.
Guest Feedback: Solicit and collect guest feedback and reviews to identify areas for improvement and maintain high guest satisfaction ratings.
Bachelor’s degree in Hospitality Management, Business Administration, or a related field (or equivalent work experience).
years of experience in front office or guest services management, preferably in the hospitality industry.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Customer-focused with a commitment to delivering exceptional service.
Proficiency in property management software and Microsoft Office Suite.
Problem-solving and decision-making skills.
Ability to work flexible hours, including evenings, weekends, and holidays.
How to Apply:
Interested candidates should submit their resume and a cover letter outlining their qualifications and relevant front office management experience to Careersathi.email@example.com
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