As a Customer Relations Executive, your primary responsibility will be to ensure a high level of customer satisfaction and loyalty by proactively addressing customer inquiries, resolving issues, and building positive relationships. You will serve as a liaison between customers and the company, providing excellent customer service and support.
Customer Engagement: Build and maintain strong relationships with customers by actively engaging with them through various channels, including phone, email, and in-person interactions.
Inquiry Handling: Respond promptly to customer inquiries, requests, and concerns, providing accurate information and assistance as needed.
Issue Resolution: Investigate and resolve customer complaints, issues, or disputes in a timely and satisfactory manner, escalating to higher management if necessary.
Customer Feedback: Gather and document customer feedback, suggestions, and complaints to identify areas for improvement and contribute to product/service enhancements.
Account Management: Manage and maintain customer accounts, ensuring accurate and up-to-date records, including customer preferences, contact details, and order history.
Product/Service Knowledge: Develop a comprehensive understanding of company products or services to provide expert assistance and guidance to customers.
Cross-Selling and Upselling: Identify opportunities to upsell or cross-sell additional products or services to customers based on their needs and preferences.
Communication: Communicate with customers to provide updates, confirmations, and relevant information regarding their orders, deliveries, or appointments.
Customer Loyalty Programs: Promote and enroll customers in loyalty programs or special offers to enhance their overall experience and encourage repeat business.
Quality Assurance: Ensure that all customer interactions adhere to company policies, procedures, and quality standards.
Bachelor’s degree in Business Administration, Marketing, or a related field (or equivalent work experience).
years of experience in customer service, customer relations, or a related role.
Strong interpersonal and communication skills, with a customer-centric attitude.
Problem-solving abilities and the capacity to handle challenging customer situations with professionalism.
Excellent organizational and time management skills.
Proficiency in customer relationship management (CRM) software and Microsoft Office Suite.
Empathy and patience when dealing with customer concerns.
Ability to work independently and collaboratively in a team.
How to Apply:
Interested candidates should submit their resume and a cover letter outlining their qualifications and relevant experience for the Customer Relations Executive role to Careersathi.firstname.lastname@example.org
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